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Customer Service
Hours: 8:00AM - 5:00PM EST | M-F
 
P.O. Box 190
3882 East Hwy. 27
Iron Station, NC 28080
Terms and Conditions of Sale
 
Shipping Policy
  • All items ordered will be shipped F.O.B. the vendor’s manufacturing facility or F.O.B. Iron Station, NC unless otherwise indicated.
  • Next Day and Second Day Air shipments must be received by 12:00 PM EST to ship that same day.
  • Price-Davis, Inc. takes great pride in preparing products for shipment to ensure your complete customer satisfaction. Because not every product is shipped from our warehouse, and incidents do indeed happen, we ask that you take the following steps to inspect your shipments for possible damage.
  • Please check all crating, packages and boxes for visible damages.
  • Please count all pieces and compare them to the bill of lading.
  • Note on the Bill of Lading any damages or shortages.
  • If visible damage is so severe, please refuse the shipment and call one of our Customer Service Representatives at 1-800-456-1014.
  • Signing the Bill of Lading relieves the freight carrier, the manufacturer and Price-Davis, Inc. from any liability due to damage or shortages.
  • Unpack and inspect all pieces for concealed damages.
  • If concealed damage is found, please contact the freight carrier immediately to request an inspection
  • Please report any concealed damage to Price-Davis, Inc. by emailing our Customer Service Department at customerservice@pricedavisinc.com.
Return Policy
  • Requests for returned goods must be made in writing to customerservice@pricedavisinc.com or by calling 1-800-456-1014 and speaking with a Price-Davis, Inc. Customer Service Representative within 15 days of the invoice date.
  • All returned goods must have a Return Merchandise Authorization (RMA) number issued by a Price-Davis, Inc. representative.
  • All goods must be unused and shipped prepaid in their original packaging materials.
  • Goods must be received within 30 days of the RMA number issue date
  • All returns are subject to a 20% restocking charge.
  • Custom or non-standard products may not be returned under any circumstances
  • Used, closeout or specially discounted equipment may not be returned.
  • Metal Shelving (gondola, wall or other) may not be returned
  • All credits will be reapplied to the payment method used after goods have been returned and applicable restocking fees and shipping costs have been applied.
Price Policy
  • Specifications and pricing subject to change without notice.
  • All warranties are per the manufacturer’s stated warranty.
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